Privacy Policy

Knight Oasis Resorts Private Limited ("we", "our", "us") operates the hotel Knight Oasis located at Khatoo, Sikar, Rajasthan and our website. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a booking with us.

By using our website or making a booking, you agree to the collection and use of your information as described in this policy.

1. Information We Collect

We collect the following types of information when you interact with us:

• Personal Information: Full name, mobile number, email address, city/state, and government ID details (collected at check-in)
• Booking Information: Check-in and check-out dates, room type, number of guests, and special requests
• Payment Information: Payment method details — we do not store card numbers or sensitive payment data on our systems
• Device & Usage Information: IP address, browser type, pages visited on our website (collected automatically via cookies)
• Communication Records: Messages sent to us via WhatsApp, email, or phone

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and confirm your room booking
• To communicate with you about your booking, changes, or cancellations
• To send booking confirmation and important updates via WhatsApp or SMS
• To comply with legal requirements (e.g., recording guest ID as required by Indian law)
• To improve our website and services based on usage patterns
• To send promotional offers or discounts (only if you have opted in)
• To handle complaints, feedback, or disputes

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following cases:

• Legal Requirement: When required by law, court order, or government authority (e.g., police verification as mandated for hotels in India)
• Service Providers: Trusted service providers who assist us in operating our website or hotel services, under strict confidentiality agreements
• Payment Processing: Payment gateways for processing transactions — they have their own privacy policies

4. Data Storage & Security

Your personal information is stored securely. We take reasonable technical and organisational measures to protect your data against unauthorised access, disclosure, or loss. Booking data entered on our website is stored locally in your browser (localStorage) and is not transmitted to external servers unless you contact us directly.

However, no method of data transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use cookies to:

• Remember your preferences (e.g., selected dates, number of guests)
• Analyse how visitors use our website to improve performance
• Enable basic website functionality

You can control or disable cookies through your browser settings. However, some website features may not work correctly if cookies are disabled.

6. Government ID at Check-in

As required by the Government of India and local police regulations, all guests must present a valid government-issued photo ID at check-in. We record this information as required by law and maintain it securely. This data may be shared with local police authorities if legally required.

7. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Opt out of promotional communications at any time

To exercise any of these rights, please contact us at help@knightoasis.in or WhatsApp: 8290632414.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, Booking.com, WhatsApp). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

• 📞 Phone / WhatsApp: 8290632414
• ✉️ Email: help@knightoasis.in
• 🏢 Company: Knight Oasis Resorts Private Limited
• 📍 Address: Ward No 19, Honda Showroom Street, Khatoo, Sikar, Rajasthan – 332602
• 🏢 Head Office: Plot No-69, Meenawala, Behind Rangoli Garden, Shiv Vihar, Jaipur – 302012